Flat Stacks USA / Ocean Sales Ltd. uses USPS and UPS in the USA. Signature verification of delivery may be required. Our service method will be USPS or UPS ground in the USA, which will provide an estimated arrival of 5-12 business days (for most locations) from the date of shipment. Flat Stacks USA / Ocean Sales Ltd. endeavors to fulfill online orders within 2-4 business days of receipt.
Due to our current volume of orders, orders may take 5-7 business days to process and dispatch. We appreciate your patience.
Free shipping applies to shipping within the Contiguous USA*, but does not include: Hawaii, Alaska, the US Virgin Islands, Puerto Rico, or some remote military locations (regrettably with increasing costs these particular areas are no longer available at a nominal fee). Shipping will be processed as or USPS, UPS Standard in the USA. Free shipping automatically applies to purchases over USD$65 before tax. Parcels will be shipped, upon receipt of a complete paid order, within an estimated 2-4 business days. During peak times, when collaborating with Instagram Influencers and similar, this time can be extended to approximately 5-12 business days due to high volumes of orders to process.
All Flat Stacks USA / Ocean Sales Ltd., products which have been purchased online have a 30-day risk free trial period. Within 30 days of purchase, product may be returned, with your receipt, for a full refund of the purchase price. Purchasers shall incur the cost for shipping the item(s) to our office(s). Any concerns or questions regarding our products should be directed to our toll free line, 1-800-668-1966 or by emailing us.
USA - WASHINGTON OFFICE:
CUSTOMER SERVICE TF 1-800-668-1966
Mon-Thurs 7:30am to 4pm PST and Fridays 7:30am to 3pm PST
Closed weekends & holidays
715 78th Ave SW, Tumwater, WA 98501
(office not open to the public, for mailing only)
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HEAD OFFICE - CANADA:
TF 1-800-668-1966
Calgary local 403-276-9772
Mon-Thur 8:30am-5pm MST and Friday 8:30am-4pm MST
Closed weekends & holidays
